On 20 January 2014, a hundred digital workers came to Sadler’s Wells Theatre in London to learn about, reflect on, and discuss people skills. #dareconf mini was inspiring, useful, and challenging.
A lot of us feel like frauds in the work we do, even though we seem accomplished and capable from the outside. Likewise, many of us feel like our work itself is fraudulent or lacks value, because it doesn’t feel integral to who we are. In this session, Elizabeth will show how these feelings are exacerbated by workplace stress and bureaucracy, but can be overcome. She’ll show how nurturing two abilities—making real human connections, and facing down your anxieties—can help. You’ll learn:
Elizabeth is a writer, editor, and content strategist with a background in journalism and UX. She’s worked with small businesses, startups and agencies including iQ Content, DigitasLBi, and FleishmanHillard.
We can learn a lot from sports coaching, where the most effective coaches aren’t the most talented players. How does a coach help an athlete who’s an expert in the actual practice of the sport to perform better? And how can we apply the same techniques to our own work? Meri will teach you:
Meri is a geek, manager, and manager of geeks. She led the Delivery Team at the Government Digital Service during the launch of GOV.UK and worked in Procter & Gamble’s Global Business Services organisation for 10 years.
As customers realise that they no longer need permission to recycle, repurpose, or remix digital content and services, organisations are learning how to give up control. Although the benefits are clear—an easier route to innovation and research, for example—collaboration is difficult to pull off. You neither want a chaotic free-for-all or a regimented on-rails experience. Based on his experiences working with high profile and (justifiably) nervous organisations to build creative relationships with their audience, Rob will teach you how to:
Rob founded Londonist, edited Yahoo News UK, brought reviews site Qype to the UK, led the community outreach strategy for JK Rowling’s Pottermore, and helped create the cross-platform experience for The Utopia Enquiry, Channel 4’s groundbreaking drama. He leads product and community development at Rushmore.
Other people can drive us crazy. So when understanding people forms a big part of your job, you have two choices: be driven crazy, or start finding people delightful, pronto. In this session, Chris will explain why understanding people for a living will make you happier. You’ll learn:
Chris is a UX architect and cognitive scientist, fascinated by human attention. She’s worked for the BBC, Skype, and the Time To Change campaign. She’s currently doing UX things to government.
We all go through ups and downs in life. We often put on a mask to hide the things we’re going through from our colleagues or clients—because we fear that being honest about our challenges might damage our career. But what if being real with the people around us could actually benefit our work? And how can we take off the mask without damaging our professional reputation? Learn how to lead others even when your world is falling apart, by:
Tim is a communicator. He’s worked as a project manager and as a campaigner at an international development agency. He’s now a senior leader at Riverside Church in Birmingham, where he spends every day trying to lead a diverse group of people through life changes.
When we enter a discussion armed with assumptions about what we want and what others want, we’re setting ourselves up for conflict between fixed “positions”. If we treat our perspective as just one among many, we can suspend what we “know” and step into curiosity instead. We can explore the differences between our perspectives—and the interests and needs which underlie them—and discover common ground. Learn how to turn conflict into collaboration by asking questions like:
When we tell ourselves that we want something different, we’re trying to keep our dreams alive while our everyday work pays the bills. But what if we’ve already got what we wanted: a safe and familiar situation that provides the perfect excuse not to try?
If you really want to strike out on a different path—if you’re ready to work at realising your dreams—you’ll need some encouragement to help you to commit. This is how I got started on that road, and the people I needed (and still need) to help me get over my excuses.
In startups, the constraints of bootstrapping create an opportunity for innovation in behaviours and processes as solutions to everyday problems emerge. Where established companies tend to do things in a more elaborate, process-driven way—the way they’ve always done it—startups focus on the next best action that moves them forward, which makes them more direct, task-focused, and intolerant of waste. But when startups scale, they often try to re-create what they think a “grown up” company should look like, and risk losing the culture that made them successful in the first place. There’s another way. In this presentation you’ll learn:
Lee founded London social business firm Headshift. He’s now working on a new social business venture.
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